Reacciones emocionales de profesionales ante conductas problemáticas en personas con discapacidad intelectual: un estudio cualitativo

Resumen

Las conductas problemáticas (CP) en personas con discapacidad intelectual son un reto clave en entornos residenciales, entre otros factores por su impacto emocional en el personal de apoyo. El objetivo de esta investigación es explorar las experiencias del personal ante las CP, sus reacciones, sus creencias y los recursos necesarios para su manejo. Los resultados indican que las CP generan emociones en el personal de apoyo directo, moduladas por diversos factores. La percepción de autoeficacia, las creencias y las atribuciones causales y el contexto organizacional influyen en la interpretación y la gestión de las CP. Es fundamental un enfoque integral que combine formación, apoyo emocional y estructuras organizativas.
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