Factores clave en el comportamiento de compartir conocimiento en las comunidades de práctica virtuales: una revisión sistemática
Resumen Las Comunidades de Práctica Virtuales (VCOP) son entornos ampliamente reconocidos como instrumentos para la gestión de conocimiento y, de manera incipiente, se están empezando a valorar sus contribuciones desde el punto de vista sociocultural. Sin embargo, las VCOP son contextos de participación complejos por su naturaleza sociotécnica y sociocultural. Los mecanismos de participación, particularmente el comportamiento de compartir conocimiento (KSB), se han abordado desde fundamentos teóricos y métodos de investigación extremadamente heterogéneos. Como resultado, se ha identificado una gran dispersión de factores y dimensiones. Este artículo trata de presentar una visión general que resuma y sistematice los factores clave del KSB en las VCOP. Este artículo presenta una revisión sistemática sobre el KSB en las VCOP, basada en 42 estudios recuperados de WOS, SCOPUS y Science Direct. La revisión se ha realizado utilizando el modelo PRISMA. La selección y síntesis cualitativa de los artículos se ha enriquecido utilizando Nvivo para codificar y analizar los artículos a texto completo. Los resultados sugieren que el KSB en las VCOP tiene un carácter multidimensional y multifactorial que incluye factores personales, interpersonales, contextuales y tecnológicos. La tipología de factores que se presenta podría ser utilizada en contextos académicos para desarrollar nuevas investigaciones teóricas o empíricas, o como en contextos profesionales para implementar VCOPs en instituciones de diversos sectores. Nuevos instrumentos de evaluación sobre el KSB en las VCOP podrían basarse en esta tipología.
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Antonacci, G., Fronzetti Colladon, A., Stefanini, A., & Gloor, P. (2017). It is rotating leaders who build the swarm: Social network determinants of growth for healthcare virtual communities of practice. Journal of Knowledge Management, 21(5), 1218–1239. https://doi.org/10.1108/JKM-11-2016-0504
Ardichvili, A. (2008). Learning and Knowledge Sharing in Virtual Communities of Practice: Motivators, Barriers, and Enablers. Advances in Developing Human Resources, 10(4), 541–554. https://doi.org/10.1177/1523422308319536
Ardichvili, A., Maurer, M., Li, W., Wentling, T., & Stuedemann, R. (2006). Cultural influences on knowledge sharing through online communities of practice. Journal of Knowledge Management, 10(1), 94–107. https://doi.org/10.1108/13673270610650139
Assegaff, S., Kurniabudi, & Fernando, E. (2016). Impact of extrinsic and intrinsic motivation on knowledge sharing in virtual communities of practices. Indonesian Journal of Electrical Engineering and Computer Science,1(3), 619–626. 10.11591/ijeecs.v1.i3.pp619-629
Barnett, S., Jones, S. C., Bennett, S., Iverson, D., & Bonney, A. (2012). General practice training and virtual communities of practice - A review of the literature. BMC Family Practice, 13(1), 87. https://doi.org/10.1186/1471-2296-13-87
Barnett, S., Jones, S. C., Bennett, S., Iverson, D., & Robinson, L. (2016). A Virtual Community of Practice for General Practice Training: A Preimplementation Survey. JMIR Medical Education, 2(2), e13–e13.
Barnett, S., Jones, S. C., Caton, T., Iverson, D., Bennett, S., & Robinson, L. (2014). Implementing a virtual community of practice for family physician training: A mixed-methods case study. Journal of Medical Internet Research, 16(3), e83. https://doi.org/10.2196/jmir.3083
Bicchi, F. (2011). The EU as a community of practice: foreign policy communications in the COREU network. Journal of European Public Policy, 18(8), 1115-1132. DOI: 10.1080/13501763.2011.615200
Bolisani E. & Scarso, E. (2014). The place of communities of practice in knowledge management studies: a critical review. Journal of Knowledge Management, 18(2), 366-381. https://doi.org/10.1108/JKM-07-2013-0277
Bolisani, E. & Handzic, E. (Eds) (2015). Advances in Knowledge Management: Celebrating Twenty Years of Research and Practice. Springer, Heidelberg.
Bourhis, A., & Dubé, L. (2010). «Structuring spontaneity»: Investigating the impact of management practices on the success of virtual communities of practice. Journal of Information Science, 36(2), 175–193. https://doi.org/10.1177/0165551509357861
Brown, J.S. & Duguid, P. (1991). Organizational learning and communities of practice: Towards a unified view of working learning and innovation. Organization Science, 2(1), 40–57.
Castells, M. (1996). The Information Age: Economy, Society and Culture, Volume I: The Rise of the Network Society. Blackwell, Oxford.
Cheung, C. M. K., Lee, M. K. O., & Lee, Z. W. Y. (2013). Understanding the continuance intention of knowledge sharing in online communities of practice through the post-knowledge-sharing evaluation processes. Journal of the American Society for Information Science and Technology, 64(7), 1357–1374. https://doi.org/10.1002/asi.22854
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Davenport, T.H. & Prusak, L. (2000). Working Knowledge. Harvard Business School Press, Boston, MA
Fahey, R., Vasconcelos, A. C., & Ellis, D. (2007). The impact of rewards within communities of practice: A study of the SAP online global community. Knowledge Management Research & Practice, 5(3), 186–198. https://doi.org/10.1057/palgrave.kmrp.8500140
Fang, Y. H., & Chiu, C. M. (2010). In justice we trust: Exploring knowledge-sharing continuance intentions in virtual communities of practice. Computers in Human Behavior, 26(2), 235–246. https://doi.org/10.1016/j.chb.2009.09.005
Fishbein, M., & Ajzen, I. (2015). Predicting and changing behavior: The reasoned action approach. New York: Routledge.
Gallagher, S. E., & Savage, T. (2013). Cross-cultural analysis in online community research: A literature review. Computers in Human Behavior, 29(3), 1028–1038. https://doi.org/https://doi.org/10.1016/j.chb.2012.09.011
Gammelgaard, J. (2010). Knowledge retrieval through virtual communities of practice. Behaviour & Information Technology, 29(4), 349–362. https://doi.org/10.1080/01449290903548406
Harvey, J.-F., Cohendet, P., Simon, L., & Dubois, L.-E. (2013). Another cog in the machine: Designing communities of practice in professional bureaucracies. European Management Journal, 31(1), 27–40. https://doi.org/10.1016/j.emj.2012.07.008
Hildreth, P., Kimble, C. & Wright, P. (2000). Communities of practice in the distributed international environment. Journal of Knowledge Management, 4(1), 27-38, https://doi.org/10.1108/13673270010315920
Ho, L. A., & Kuo, T. H. (2013). How system quality and incentive affect knowledge sharing. Industrial Management & Data Systems, 113(7), 1048–1063. https://doi.org/10.1108/IMDS-01-2013-0015
Hou, H. (2015). What makes an online community of practice work? A situated study of Chinese student teachers’ perceptions of online professional learning. Teaching and Teacher Education, 46, 6–16. https://doi.org/10.1016/j.tate.2014.10.005
Hurtubise, K., Rivard, L., Héguy, L., Berbari, J., & Camden, C. (2016). Virtual Knowledge Brokering: Describing the Roles and Strategies Used by Knowledge Brokers in a Pediatric Physiotherapy Virtual Community of Practice. Journal of Continuing Education in the Health Professions, 3(6), 186–194, https://doi.org/10.1097/CEH.0000000000000101
Jeon, S.-H., Kim, Y.-G., & Koh, J. (2011a). Individual, social, and organizational contexts for active knowledge sharing in communities of practice. Expert Systems with Applications, 38(10), 12423–12431. https://doi.org/10.1016/j.eswa.2011.04.023
Jeon, S., Kim, Y. G., & Koh, J. (2011b). An integrative model for knowledge sharing in communities-of-practice. Journal of Knowledge Management, 15(2), 251–269. https://doi.org/10.1108/13673271111119682
Kirkman, B. L., Mathieu, J. E., Cordery, J. L., Rosen, B., & Kukenberger, M. (2011). Managing a New Collaborative Entity in Business Organizations: Understanding Organizational Communities of Practice Effectiveness. Journal of Applied Psychology, 96(6), 1234–1245. https://doi.org/10.1037/a0024198
Kirkman, B. L., Rosen, B., Tesluk, P. E., & Gibson, C. B. (2004). The impact of team empowerment on virtual team performance: The moderating role of face-to-face interaction. Academy of Management Journal, 47, 175–192. doi:10.2307/20159571
Lampel, J. & Bhalla, A. (2007). Let’s get natural: The discourse of community and the problem of transferring practices in knowledge management. Management Decision, 45(7), 1069–1082.
Lee-Kelley, L., & Turner, N. (2017). PMO managers’ self-determined participation in a purposeful virtual community-of-practice. International Journal of Project Management, 35(1), 64–77. https://doi.org/10.1016/j.ijproman.2016.09.014
Li, W. (2010). Virtual knowledge sharing in a cross?cultural context. Journal of Knowledge Management, 14(1), 38-50, https://doi.org/10.1108/13673271011015552
Li, W., Ardichvili, A., Maurer, M., Wentling, T., & Stuedemann, R. (2007). Impact of Chinese Culture Values on Knowledge Sharing Through Online Communities of Practice. International Journal of Knowledge Management, 3(3), 46–59. https://doi.org/10.4018/jkm.2007070103
Majewski, G., Usoro, A., & Khan, I. (2011). Knowledge sharing in immersive virtual communities of practice. VINE, 41(1), 41–62. https://doi.org/10.1108/03055721111115548
Mason, C., Castleman, T., & Parker, C. M. (2008). Socio-technical factors influencing channel use for knowledge-sharing in regional SME networks. International Journal of Knowledge Management Studies, 2(3), 303–319. https://doi.org/10.1504/IJKMS.2008.018794
McDermott, R., & Archibald, D. (2010). Harnessing your staff’s informal networks. Harvard Business Review, 88(3), 82–89.
Moher, D., Liberati, A., Tetzlaff, J., Altman, D. G., & The PRISMA Group. (2009). Preferred Reporting Items for Systematic Reviews and Meta-Analyses: The PRISMA Statement. PLoS Medicine, 6(7), e1000097. http://doi.org/10.1371/journal.pmed.1000097
Nistor, N., & Fischer, F. (2012). Communities of practice in academia: Testing a quantitative model. Learning Culture and Social Interaction, 1(2), 114–126. https://doi.org/10.1016/j.lcsi.2012.05.005
Nistor, N., Baltes, B., & Schustek, M. (2012b). Knowledge sharing and educational technology acceptance in online academic communities of practice. Campus-Wide Information Systems, 29(2), 108–116. https://doi.org/10.1108/10650741211212377
Nistor, N., Baltes, B., Dasc?lu, M., Mih?il?, D., Smeaton, G., & Tr?u?an-Matu, ?. (2014). Participation in virtual academic communities of practice under the influence of technology acceptance and community factors. A learning analytics application. Computers in Human Behavior, 34, 339–344. https://doi.org/10.1016/j.chb.2013.10.051
Nistor, N., Schworm, S., & Werner, M. (2012a). Online help-seeking in communities of practice: Modeling the acceptance of conceptual artifacts. Computers & Education, 59(2), 774–784. https://doi.org/10.1016/j.compedu.2012.03.017
Nonaka, I. (2008). The knowledge-creating company. Harvard Business Review Press.
Paasivaara, M., & Lassenius, C. (2014). Communities of practice in a large distributed agile software development organization - Case Ericsson. Information and Software Technology, 56(12), 1556–1577. https://doi.org/10.1016/j.infsof.2014.06.008
Pan, Y., Xu, Y. C., Wang, X., Zhang, C., Ling, H., & Lin, J. (2015). Integrating social networking support for dyadic knowledge exchange: A study in a virtual community of practice. Information & Management, 52(1), 61–70. https://doi.org/10.1016/j.im.2014.10.001
Retna, K. S., & Tee, P. N. (2011). Communities of practice: Dynamics and success factors. Leadership & Organization Development Journal, 32(1), 41–59. https://doi.org/10.1108/01437731111099274
Seba, I., Rowley, J., & Lambert, S. (2012). Factors affecting attitudes and intentions towards knowledge sharing in the Dubai Police Force. International Journal of Information Management, 32(4), 372–380. https://doi.org/https://doi.org/10.1016/j.ijinfomgt.2011.12.003
Shaari, R., Bakri, N., & Rahman, A. A. (2015). Antecedents of Knowledge Sharing Behavior among Nurses: Towards Research Agenda. Procedia - Social and Behavioral Sciences, 171, 635–641. https://doi.org/https://doi.org/10.1016/j.sbspro.2015.01.171
Thang, S. M., Hall, C., Murugaiah, P., & Azman, H. (2011). Creating and maintaining online communities of practice in Malaysian Smart Schools: Challenging realities. Educational Action Research, 19(1), 87–105. https://doi.org/10.1080/09650792.2011.547724
Triandis, H.C. (1980). Values, Attitudes, and Interpersonal Behavior. Nebraska Symposium on Motivation, University of Nebraska Press, Lincoln.
Tseng, F.-C., & Kuo, F.Y. (2014). A study of social participation and knowledge sharing in the teachers’ online professional community of practice. Computers & Education, 72, 37–47. https://doi.org/10.1016/j.compedu.2013.10.005
Usoro, A., & Majewski, G. (2011). Intensive knowledge sharing: Finnish Laurea lab case study. VINE, 41(1), 7–25. https://doi.org/10.1108/03055721111115520
Usoro, A., Sharratt, M. W., Tsui, E., & Shekhar, S. (2007). Trust as an antecedent to knowledge sharing in virtual communities of practice. Knowledge Management Research & Practice, 5(3), 199–212. https://doi.org/10.1057/palgrave.kmrp.8500143
Wei, W., Wang, J., Chen, X., Yang, J., & Min, X. (2018). Psychological contract model for knowledge collaboration in virtual community of practice: An analysis based on the game theory. Applied Mathematics and Computation, 329, 175–187. https://doi.org/https://doi.org/10.1016/j.amc.2018.01.053
Wenger, E. (1999). Communities of practice. Learning, meaning, and identity. Cambridge, UK: University Press.
Wenger, E., McDermott, R. & Snyder, W. (2002). Cultivating communities of practice: A guide to managing knowledge. Cambridge, MA: Harvard University Press.
Xu, W. W., Chiu, I. H., Chen, Y., & Mukherjee, T. (2015). Twitter hashtags for health: Applying network and content analyses to understand the health knowledge sharing in a Twitter-based community of practice. Quality and Quantity, 49(4), 1361–1380. https://doi.org/10.1007/s11135-014-0051-6
Antonacci, G., Fronzetti Colladon, A., Stefanini, A., & Gloor, P. (2017). It is rotating leaders who build the swarm: Social network determinants of growth for healthcare virtual communities of practice. Journal of Knowledge Management, 21(5), 1218–1239. https://doi.org/10.1108/JKM-11-2016-0504
Ardichvili, A. (2008). Learning and Knowledge Sharing in Virtual Communities of Practice: Motivators, Barriers, and Enablers. Advances in Developing Human Resources, 10(4), 541–554. https://doi.org/10.1177/1523422308319536
Ardichvili, A., Maurer, M., Li, W., Wentling, T., & Stuedemann, R. (2006). Cultural influences on knowledge sharing through online communities of practice. Journal of Knowledge Management, 10(1), 94–107. https://doi.org/10.1108/13673270610650139
Assegaff, S., Kurniabudi, & Fernando, E. (2016). Impact of extrinsic and intrinsic motivation on knowledge sharing in virtual communities of practices. Indonesian Journal of Electrical Engineering and Computer Science,1(3), 619–626. 10.11591/ijeecs.v1.i3.pp619-629
Barnett, S., Jones, S. C., Bennett, S., Iverson, D., & Bonney, A. (2012). General practice training and virtual communities of practice - A review of the literature. BMC Family Practice, 13(1), 87. https://doi.org/10.1186/1471-2296-13-87
Barnett, S., Jones, S. C., Bennett, S., Iverson, D., & Robinson, L. (2016). A Virtual Community of Practice for General Practice Training: A Preimplementation Survey. JMIR Medical Education, 2(2), e13–e13.
Barnett, S., Jones, S. C., Caton, T., Iverson, D., Bennett, S., & Robinson, L. (2014). Implementing a virtual community of practice for family physician training: A mixed-methods case study. Journal of Medical Internet Research, 16(3), e83. https://doi.org/10.2196/jmir.3083
Bicchi, F. (2011). The EU as a community of practice: foreign policy communications in the COREU network. Journal of European Public Policy, 18(8), 1115-1132. DOI: 10.1080/13501763.2011.615200
Bolisani E. & Scarso, E. (2014). The place of communities of practice in knowledge management studies: a critical review. Journal of Knowledge Management, 18(2), 366-381. https://doi.org/10.1108/JKM-07-2013-0277
Bolisani, E. & Handzic, E. (Eds) (2015). Advances in Knowledge Management: Celebrating Twenty Years of Research and Practice. Springer, Heidelberg.
Bourhis, A., & Dubé, L. (2010). «Structuring spontaneity»: Investigating the impact of management practices on the success of virtual communities of practice. Journal of Information Science, 36(2), 175–193. https://doi.org/10.1177/0165551509357861
Brown, J.S. & Duguid, P. (1991). Organizational learning and communities of practice: Towards a unified view of working learning and innovation. Organization Science, 2(1), 40–57.
Castells, M. (1996). The Information Age: Economy, Society and Culture, Volume I: The Rise of the Network Society. Blackwell, Oxford.
Cheung, C. M. K., Lee, M. K. O., & Lee, Z. W. Y. (2013). Understanding the continuance intention of knowledge sharing in online communities of practice through the post-knowledge-sharing evaluation processes. Journal of the American Society for Information Science and Technology, 64(7), 1357–1374. https://doi.org/10.1002/asi.22854
Chiu, C.-M., Hsu, M.-H., & Wang, E. T. G. (2006). Understanding knowledge sharing in virtual communities: An integration of social capital and social cognitive theories. Decision Support Systems, 42(3), 1872–1888. https://doi.org/https://doi.org/10.1016/j.dss.2006.04.001
Davenport, T.H. & Prusak, L. (2000). Working Knowledge. Harvard Business School Press, Boston, MA
Fahey, R., Vasconcelos, A. C., & Ellis, D. (2007). The impact of rewards within communities of practice: A study of the SAP online global community. Knowledge Management Research & Practice, 5(3), 186–198. https://doi.org/10.1057/palgrave.kmrp.8500140
Fang, Y. H., & Chiu, C. M. (2010). In justice we trust: Exploring knowledge-sharing continuance intentions in virtual communities of practice. Computers in Human Behavior, 26(2), 235–246. https://doi.org/10.1016/j.chb.2009.09.005
Fishbein, M., & Ajzen, I. (2015). Predicting and changing behavior: The reasoned action approach. New York: Routledge.
Gallagher, S. E., & Savage, T. (2013). Cross-cultural analysis in online community research: A literature review. Computers in Human Behavior, 29(3), 1028–1038. https://doi.org/https://doi.org/10.1016/j.chb.2012.09.011
Gammelgaard, J. (2010). Knowledge retrieval through virtual communities of practice. Behaviour & Information Technology, 29(4), 349–362. https://doi.org/10.1080/01449290903548406
Harvey, J.-F., Cohendet, P., Simon, L., & Dubois, L.-E. (2013). Another cog in the machine: Designing communities of practice in professional bureaucracies. European Management Journal, 31(1), 27–40. https://doi.org/10.1016/j.emj.2012.07.008
Hildreth, P., Kimble, C. & Wright, P. (2000). Communities of practice in the distributed international environment. Journal of Knowledge Management, 4(1), 27-38, https://doi.org/10.1108/13673270010315920
Ho, L. A., & Kuo, T. H. (2013). How system quality and incentive affect knowledge sharing. Industrial Management & Data Systems, 113(7), 1048–1063. https://doi.org/10.1108/IMDS-01-2013-0015
Hou, H. (2015). What makes an online community of practice work? A situated study of Chinese student teachers’ perceptions of online professional learning. Teaching and Teacher Education, 46, 6–16. https://doi.org/10.1016/j.tate.2014.10.005
Hurtubise, K., Rivard, L., Héguy, L., Berbari, J., & Camden, C. (2016). Virtual Knowledge Brokering: Describing the Roles and Strategies Used by Knowledge Brokers in a Pediatric Physiotherapy Virtual Community of Practice. Journal of Continuing Education in the Health Professions, 3(6), 186–194, https://doi.org/10.1097/CEH.0000000000000101
Jeon, S.-H., Kim, Y.-G., & Koh, J. (2011a). Individual, social, and organizational contexts for active knowledge sharing in communities of practice. Expert Systems with Applications, 38(10), 12423–12431. https://doi.org/10.1016/j.eswa.2011.04.023
Jeon, S., Kim, Y. G., & Koh, J. (2011b). An integrative model for knowledge sharing in communities-of-practice. Journal of Knowledge Management, 15(2), 251–269. https://doi.org/10.1108/13673271111119682
Kirkman, B. L., Mathieu, J. E., Cordery, J. L., Rosen, B., & Kukenberger, M. (2011). Managing a New Collaborative Entity in Business Organizations: Understanding Organizational Communities of Practice Effectiveness. Journal of Applied Psychology, 96(6), 1234–1245. https://doi.org/10.1037/a0024198
Kirkman, B. L., Rosen, B., Tesluk, P. E., & Gibson, C. B. (2004). The impact of team empowerment on virtual team performance: The moderating role of face-to-face interaction. Academy of Management Journal, 47, 175–192. doi:10.2307/20159571
Lampel, J. & Bhalla, A. (2007). Let’s get natural: The discourse of community and the problem of transferring practices in knowledge management. Management Decision, 45(7), 1069–1082.
Lee-Kelley, L., & Turner, N. (2017). PMO managers’ self-determined participation in a purposeful virtual community-of-practice. International Journal of Project Management, 35(1), 64–77. https://doi.org/10.1016/j.ijproman.2016.09.014
Li, W. (2010). Virtual knowledge sharing in a cross?cultural context. Journal of Knowledge Management, 14(1), 38-50, https://doi.org/10.1108/13673271011015552
Li, W., Ardichvili, A., Maurer, M., Wentling, T., & Stuedemann, R. (2007). Impact of Chinese Culture Values on Knowledge Sharing Through Online Communities of Practice. International Journal of Knowledge Management, 3(3), 46–59. https://doi.org/10.4018/jkm.2007070103
Majewski, G., Usoro, A., & Khan, I. (2011). Knowledge sharing in immersive virtual communities of practice. VINE, 41(1), 41–62. https://doi.org/10.1108/03055721111115548
Mason, C., Castleman, T., & Parker, C. M. (2008). Socio-technical factors influencing channel use for knowledge-sharing in regional SME networks. International Journal of Knowledge Management Studies, 2(3), 303–319. https://doi.org/10.1504/IJKMS.2008.018794
McDermott, R., & Archibald, D. (2010). Harnessing your staff’s informal networks. Harvard Business Review, 88(3), 82–89.
Moher, D., Liberati, A., Tetzlaff, J., Altman, D. G., & The PRISMA Group. (2009). Preferred Reporting Items for Systematic Reviews and Meta-Analyses: The PRISMA Statement. PLoS Medicine, 6(7), e1000097. http://doi.org/10.1371/journal.pmed.1000097
Nistor, N., & Fischer, F. (2012). Communities of practice in academia: Testing a quantitative model. Learning Culture and Social Interaction, 1(2), 114–126. https://doi.org/10.1016/j.lcsi.2012.05.005
Nistor, N., Baltes, B., & Schustek, M. (2012b). Knowledge sharing and educational technology acceptance in online academic communities of practice. Campus-Wide Information Systems, 29(2), 108–116. https://doi.org/10.1108/10650741211212377
Nistor, N., Baltes, B., Dasc?lu, M., Mih?il?, D., Smeaton, G., & Tr?u?an-Matu, ?. (2014). Participation in virtual academic communities of practice under the influence of technology acceptance and community factors. A learning analytics application. Computers in Human Behavior, 34, 339–344. https://doi.org/10.1016/j.chb.2013.10.051
Nistor, N., Schworm, S., & Werner, M. (2012a). Online help-seeking in communities of practice: Modeling the acceptance of conceptual artifacts. Computers & Education, 59(2), 774–784. https://doi.org/10.1016/j.compedu.2012.03.017
Nonaka, I. (2008). The knowledge-creating company. Harvard Business Review Press.
Paasivaara, M., & Lassenius, C. (2014). Communities of practice in a large distributed agile software development organization - Case Ericsson. Information and Software Technology, 56(12), 1556–1577. https://doi.org/10.1016/j.infsof.2014.06.008
Pan, Y., Xu, Y. C., Wang, X., Zhang, C., Ling, H., & Lin, J. (2015). Integrating social networking support for dyadic knowledge exchange: A study in a virtual community of practice. Information & Management, 52(1), 61–70. https://doi.org/10.1016/j.im.2014.10.001
Retna, K. S., & Tee, P. N. (2011). Communities of practice: Dynamics and success factors. Leadership & Organization Development Journal, 32(1), 41–59. https://doi.org/10.1108/01437731111099274
Seba, I., Rowley, J., & Lambert, S. (2012). Factors affecting attitudes and intentions towards knowledge sharing in the Dubai Police Force. International Journal of Information Management, 32(4), 372–380. https://doi.org/https://doi.org/10.1016/j.ijinfomgt.2011.12.003
Shaari, R., Bakri, N., & Rahman, A. A. (2015). Antecedents of Knowledge Sharing Behavior among Nurses: Towards Research Agenda. Procedia - Social and Behavioral Sciences, 171, 635–641. https://doi.org/https://doi.org/10.1016/j.sbspro.2015.01.171
Thang, S. M., Hall, C., Murugaiah, P., & Azman, H. (2011). Creating and maintaining online communities of practice in Malaysian Smart Schools: Challenging realities. Educational Action Research, 19(1), 87–105. https://doi.org/10.1080/09650792.2011.547724
Triandis, H.C. (1980). Values, Attitudes, and Interpersonal Behavior. Nebraska Symposium on Motivation, University of Nebraska Press, Lincoln.
Tseng, F.-C., & Kuo, F.Y. (2014). A study of social participation and knowledge sharing in the teachers’ online professional community of practice. Computers & Education, 72, 37–47. https://doi.org/10.1016/j.compedu.2013.10.005
Usoro, A., & Majewski, G. (2011). Intensive knowledge sharing: Finnish Laurea lab case study. VINE, 41(1), 7–25. https://doi.org/10.1108/03055721111115520
Usoro, A., Sharratt, M. W., Tsui, E., & Shekhar, S. (2007). Trust as an antecedent to knowledge sharing in virtual communities of practice. Knowledge Management Research & Practice, 5(3), 199–212. https://doi.org/10.1057/palgrave.kmrp.8500143
Wei, W., Wang, J., Chen, X., Yang, J., & Min, X. (2018). Psychological contract model for knowledge collaboration in virtual community of practice: An analysis based on the game theory. Applied Mathematics and Computation, 329, 175–187. https://doi.org/https://doi.org/10.1016/j.amc.2018.01.053
Wenger, E. (1999). Communities of practice. Learning, meaning, and identity. Cambridge, UK: University Press.
Wenger, E., McDermott, R. & Snyder, W. (2002). Cultivating communities of practice: A guide to managing knowledge. Cambridge, MA: Harvard University Press.
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