Chatbot de IA para prevenir el abandono de la educación superior: una revisión de la literatura
Resumen Los avances en los sistemas de inteligencia artificial (IA) están dando lugar a nuevas herramientas en el ámbito educativo, como los chatbots, que pueden resultar muy útiles para evitar el abandono de la educación superior. Estos sistemas ofrecen un apoyo personalizado y cercano a los estudiantes, lo que puede mejorar su experiencia de aprendizaje y aumentar su satisfacción con el proceso educativo mejorando la permanencia. En este estudio se llevó a cabo una revisión sistemática de la literatura acerca de los chatbots educativos con el objetivo de examinar su potencial para reducir los factores que contribuyen al abandono escolar en la educación superior. Utilizando el marco de trabajo PRISMA y una serie de criterios previamente definidos, se seleccionaron 47 estudios sobre la aplicación de chatbots en la educación, a partir de una búsqueda inicial de 124 fuentes. Los hallazgos de la investigación permiten categorizar los distintos tipos de chatbots con relación a los factores críticos en el abandono de la educación superior. Además, se han identificado los desafíos que enfrentan estas herramientas y se han propuesto posibles soluciones para abordarlos. El trabajo presentado puede constituirse como una base inicial para la investigación de herramientas basadas en IA que buscan prevenir y reducir las tasas de abandono en la educación superior.
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Dhandayuthapani V., D. B. (2022). A Proposed Cognitive Framework Model for a Student Support Chatbot in a Higher Education Institution. International Journal of Advanced Networking and Applications, 14(02), 5390-5395. 10.35444/ijana.2022.14210
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Gbengaa, L.O., Oluwafuntob, O.T., & Oluwatobic, A.H. (2020). An Improved Rapid Response Model for University Admission Enquiry System Using Chatbot. International Journal of Computer (IJC), 38(1), 123-131
Glazier, R. A. (2016). Building rapport to improve retention and success in online classes. Journal of Political Science Education, 12(4), 437-456. 10.1080/15512169.2016.1155994
Guzmán, A., Barragán, S., Cala-Vitery, F., & Segovia-García, N. (2022). Deserción en la Educación Superior Rural: Análisis de Causas desde el Pensamiento Sistémico. Qualitative Research in Education, 11(2), 118-150. 10.17583/qre.10048
Han, J. W., Park, J., & Lee, H. (2022). Analysis of the effect of an artificial intelligence chatbot educational program on non-face-to-face classes: a quasi-experimental study. BMC Medical Education, 22(1), 830. 10.1186/s12909-022-03898-3
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