The importance of development of control processes and methods for urban bus services
Abstract This article aims to discuss the importance of the development of methodologies and control processes by the public power for the proper management of the urban bus system. It reflects on the idea of management control from the perspective of an operational, strategic and innovative perspective. It proposes a new look at the solution of negative externalities that arise in the urban environment of cities such as collisions, roadkill, works that will obstruct the roadbed and various events disrupting local traffic and directly impacting the mobility of public transport on tires. The theme is current, as it addresses the most problematic urban problem in the contemporary world, which is mobility. Thus, the article tells the experience of São Paulo and discusses a new control methodology for urban bus service.
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Armstrong-Wright, A. Urban Transit Systems: guidelines for examining options. WBTP no. 52. Washington DC: The Word Bank, 1986
Brazilian, A. et al. Road unlimited. Sao Paulo: Culture, 1999.
Chiavenato, I. Introduction to the general theory of administration. 6. ed. Rio de Janeiro: Campus, 2000.
Cruz, MVG Production of the urban public bus service: aspects of work organization. Journal of Contemporary Management, v. 2, no. 3, pp. 45-65, 1998.
Oliveira Neto, F.M. Prioritization of public transport by bus traffic. [sl] 2004.
Cunningham, G.M. Management and accounting systems under competitive strategy. Accounting, Auditing & Accountability Journal, v.5, n. 2, pp. 85-102, 1992.
Elaina, J. Henri Fayol - Father of Classical Administration Theory Available at: http://www.portal-gestao.com/item/6886-henri-fayol-pai-da-theory cl% C3% % C3% A7% C3% A3o.html Accessed on: Dec. 2014.
Fayol, H. Industrial and General Administration. Sao Paulo: Atlas, 1981.
Foucault, M. Watch and punish birth of prison. Petrópolis: Voices, 2014.
Frederico, C.s.; Pereira, A.l.s. Controlled Operation of Night Lines: Case Study at SPTRANS. Work completion course PTR5917. its - Intelligent Transport Systems - (preliminary version of article to be presented). Polytechnic School of the University of São Paulo - USP - São Paulo - 2015.
Gualazzi, E.l.b. Legal regime of the Court of Auditors. São Paulo: Review of the Courts, 1992.
IBGE, available at http://www.ibge.gov.br/home/estatistica/populacao/estimativa2014/estimativa_dou.shtm accessed December 2014.
Jannuzzi, P. et al., Structuring of monitoring systems and specification of evaluation research, the problems of public programs in Brazil. In: ENAP. Social Program Evaluation. Brasília, Enap - EIAPP, 2009 p. 124.
Lunkes, R.J. Management Control - strategic, tactical, operational, internal and risky. Sao Paulo: Atlas, 2010.
Moraes, A.C.; Facchini, E.; Bovo, C.R.M. Planning and transport urban mobility at the crossroads: urgent debate, urgent solutions. Public Transport Magazine - ANTP, v. 3 the quadrim, p. 8, 2014.
Mosimann, C.P.; Fisch, S. Controllership. 2. ed. Sao Paulo: Atlas, 1999.
Oliveira, R.A. The line of tomorrow. Available at http://www.softword.com/gestao_1.htm - accessed March 2015.
SPTRANS. REPORT OF THE MANAGEMENT BOARD. SPTrans - computerized systems for the management of public transportation in the city of. - MAY / 2009.
SPTRANS. REPORT OF COMPLAINTS. SPTrans Operations Directorship, 2014.
SPTRANS. São Paulo Transporte SA Available at: http://www.sptrans.com.br/a_sptrans/ Accessed: 08/10/2015.
Facchini, E., & Dias, E. M. (2019). The importance of development of control processes and methods for urban bus services. ADCAIJ: Advances in Distributed Computing and Artificial Intelligence Journal, 8(3), 51–65. https://doi.org/10.14201/ADCAIJ2019835165
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