Trust and Normative Control in Multi-Agent Systems
Abstract Despite relevant insights from socio-economics, little research in multi-agent systems has addressed the interconnections between trust and normative notions such as contracts and sanctions. Focusing our attention on scenarios of betrayal, in this paper we combine the use of trust and sanctions in a negotiation process. We describe a scenario of dyadic relationships between truster agents, which make use of trust and/or sanctions, and trustee agents, characterized by their ability and integrity, which may influence their attitude toward betrayal. Both agent behavior models are inspired in socio-economics literature. Through simulation, we show the virtues and shortcomings of using trust, sanctions, and a combination of both in processes of selection of partners.
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BACHMANN, R.: Trust, power and control in trans-organizational relations. Organization Studies 22(2), 341–369 (2001)
COLQUITT, J. A., SCOTT, B. A., LePINE, J.A.: Trust, trustworthiness, and trust propensity: A meta-analytic test of their unique relationships with risk taking and job performance. Journal of Applied Psychology 92 (4), 909-927 (2007)
CVETKOVICH, G., SIEGRIST, M., MURRAY, R., TRAGESSER, S.: New Information and Social Trust: Asymmetry and Perseverance of Attributions about Hazard Managers. Risk Analysis 22 (2), Blackwell Publishing, Inc, 359-367 (2002)
DAS, T.K., TENG, B.: Between trust and control: Developing confidence in partner cooperation in alliances. Academy of Management Review 23(3), 491–512 (1998)
ELANGOVAN, A.R., SHAPIRO, D.L.: Betrayal of trust in organizations. The Academy of Management Review 23(3), 547–566 (1998)
FINKEL, E. J, RUSBULT, C. E., KUMASHIRO, M., HANNON, P.: Dealing with betrayal in close relationships: Does commitment promote forgiveness?. Journal of Personality and Social Psychology 82 (6), 956-974 (2002)
FITNESS, J.: Betrayal, rejection, revenge, and forgiveness: An interpersonal script approach. In: M. Leary (ed.) Interpersonal rejection, Oxford University Press, 73-103 (2001)
HARDIN, R.: Conceptions and explanations of trust. In: Cook, K. S. (ed.) Trust in society (2), Russell Sage foundation series on trust, 3–39 (2001)
HARDIN, R.: Distrust: Manifestation and management. In: R. Hardin (Ed.), Distrust, Russell Sage Foundation, 3–33 (2004)
IRELAND, R.D.,WEBB, J.W.: A multi-theoretic perspective on trust and power in strategic supply chains. Journal of Operations Management 25(2), 482–497 (2007)
LEWIS, J. D., WEIGERT, A.: Trust as a Social Reality. Social Forces, 63(4), Oxford University Press, 967–985 (1985)
LUHMANN, N.: Trust and Power. John Wiley & Sons, New York (1979)
MACY, M. W., SKVORETZ, J.: The Evolution of Trust and Cooperation between Strangers: A Computational Model. American Sociological Review 63 (5), 638–660 (1998)
MAYER, R.C., DAVIS, J.H., SCHOORMAN, F.D.: An integrative model of organizational trust. The Academy of Management Review 20(3), 709–734 (1995)
POORTINGA, W., PIDGEON, N. F.: Trust, the Asymmetry Principle, and the Role of Prior Beliefs. Risk Analysis 24 (6), 1475-1486 (2004)
SAKO, M.: Does trust improve business performance? In: C. Lane, R. Bachmann (eds.) Trust within and between Organizations: Conceptual Issues and Empirical Applications. Oxford University Press (1998)
TAN, Y.H., THOEN, W.: An Outline of a Trust Model for Electronic Commerce. Applied Artificial Intelligence 14(8), 849–862 (2000)
URBANO, J., ROCHA, A.P., OLIVEIRA, E.: Computing confidence values: Does trust dynamics matter? In: Proceedings of the 14th Portuguese Conference on Artificial Intelligence: Progress in Artificial Intelligence, EPIA ’09, pp. 520–531. Springer-Verlag, Berlin, Heidelberg (2009)
URBANO, J., ROCHA, A.P., OLIVEIRA, E.: A dynamic agents behavior model for computational trust. In: L. Antunes, H. Pinto (eds.) Progress in Artificial Intelligence, LNCS, vol. 7026, pp. 536–550. Springer Berlin / Heidelberg, Berlin, Heidelberg (2011)
URBANO, J., LOPES CARDOSO, H., ROCHA, A.P., OLIVEIRA, E.: Trust and Normative Control in Multi-agent Systems: An Empirical Study. In: Highlights on Practical Applications of Agents and Multi-Agent Systems, Series: Advances in Intelligent and Soft Computing, 156/2012, 207–214 (2012)
WATHNE, K.H., HEIDE, J.B.: Opportunism in interfirm relationships: Forms, outcomes, and solutions. The Journal of Marketing 64(4), 36–51 (2000)
WILLIAMSON, O.E.: Transaction-cost economics: The governance of contractual relations. Journal of Law and Economics 22, 233–261 (1979)
YAMAGISHI, T., YAMAGISHI, M.: Trust and commitment in the United States and Japan. Journal of Motivation and Emotion 18 (2), Springer, 129-166 (1994)
COLQUITT, J. A., SCOTT, B. A., LePINE, J.A.: Trust, trustworthiness, and trust propensity: A meta-analytic test of their unique relationships with risk taking and job performance. Journal of Applied Psychology 92 (4), 909-927 (2007)
CVETKOVICH, G., SIEGRIST, M., MURRAY, R., TRAGESSER, S.: New Information and Social Trust: Asymmetry and Perseverance of Attributions about Hazard Managers. Risk Analysis 22 (2), Blackwell Publishing, Inc, 359-367 (2002)
DAS, T.K., TENG, B.: Between trust and control: Developing confidence in partner cooperation in alliances. Academy of Management Review 23(3), 491–512 (1998)
ELANGOVAN, A.R., SHAPIRO, D.L.: Betrayal of trust in organizations. The Academy of Management Review 23(3), 547–566 (1998)
FINKEL, E. J, RUSBULT, C. E., KUMASHIRO, M., HANNON, P.: Dealing with betrayal in close relationships: Does commitment promote forgiveness?. Journal of Personality and Social Psychology 82 (6), 956-974 (2002)
FITNESS, J.: Betrayal, rejection, revenge, and forgiveness: An interpersonal script approach. In: M. Leary (ed.) Interpersonal rejection, Oxford University Press, 73-103 (2001)
HARDIN, R.: Conceptions and explanations of trust. In: Cook, K. S. (ed.) Trust in society (2), Russell Sage foundation series on trust, 3–39 (2001)
HARDIN, R.: Distrust: Manifestation and management. In: R. Hardin (Ed.), Distrust, Russell Sage Foundation, 3–33 (2004)
IRELAND, R.D.,WEBB, J.W.: A multi-theoretic perspective on trust and power in strategic supply chains. Journal of Operations Management 25(2), 482–497 (2007)
LEWIS, J. D., WEIGERT, A.: Trust as a Social Reality. Social Forces, 63(4), Oxford University Press, 967–985 (1985)
LUHMANN, N.: Trust and Power. John Wiley & Sons, New York (1979)
MACY, M. W., SKVORETZ, J.: The Evolution of Trust and Cooperation between Strangers: A Computational Model. American Sociological Review 63 (5), 638–660 (1998)
MAYER, R.C., DAVIS, J.H., SCHOORMAN, F.D.: An integrative model of organizational trust. The Academy of Management Review 20(3), 709–734 (1995)
POORTINGA, W., PIDGEON, N. F.: Trust, the Asymmetry Principle, and the Role of Prior Beliefs. Risk Analysis 24 (6), 1475-1486 (2004)
SAKO, M.: Does trust improve business performance? In: C. Lane, R. Bachmann (eds.) Trust within and between Organizations: Conceptual Issues and Empirical Applications. Oxford University Press (1998)
TAN, Y.H., THOEN, W.: An Outline of a Trust Model for Electronic Commerce. Applied Artificial Intelligence 14(8), 849–862 (2000)
URBANO, J., ROCHA, A.P., OLIVEIRA, E.: Computing confidence values: Does trust dynamics matter? In: Proceedings of the 14th Portuguese Conference on Artificial Intelligence: Progress in Artificial Intelligence, EPIA ’09, pp. 520–531. Springer-Verlag, Berlin, Heidelberg (2009)
URBANO, J., ROCHA, A.P., OLIVEIRA, E.: A dynamic agents behavior model for computational trust. In: L. Antunes, H. Pinto (eds.) Progress in Artificial Intelligence, LNCS, vol. 7026, pp. 536–550. Springer Berlin / Heidelberg, Berlin, Heidelberg (2011)
URBANO, J., LOPES CARDOSO, H., ROCHA, A.P., OLIVEIRA, E.: Trust and Normative Control in Multi-agent Systems: An Empirical Study. In: Highlights on Practical Applications of Agents and Multi-Agent Systems, Series: Advances in Intelligent and Soft Computing, 156/2012, 207–214 (2012)
WATHNE, K.H., HEIDE, J.B.: Opportunism in interfirm relationships: Forms, outcomes, and solutions. The Journal of Marketing 64(4), 36–51 (2000)
WILLIAMSON, O.E.: Transaction-cost economics: The governance of contractual relations. Journal of Law and Economics 22, 233–261 (1979)
YAMAGISHI, T., YAMAGISHI, M.: Trust and commitment in the United States and Japan. Journal of Motivation and Emotion 18 (2), Springer, 129-166 (1994)
Urbano, J., Cardoso, H. L., Rocha, A. P., & Oliveira, E. (2013). Trust and Normative Control in Multi-Agent Systems. ADCAIJ: Advances in Distributed Computing and Artificial Intelligence Journal, 1(1), 43–52. https://doi.org/10.14201/ADCAIJ2012114352
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